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| Successful Service Operations Management with CD-ROM | 
 enlarge | Authors: Richard D. Metters, Kathryn H. King-metters, Madeleine Pullman
Publisher: South-Western College Pub
Category: Book
List Price: $161.95
Buy New: $9.85
You Save: $152.10 (94%)
New (13) Used (16) from $8.52
Sales Rank: 1043168
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 400
Shipping Weight (lbs): 2
Dimensions (in): 10.4 x 8 x 0.8
ISBN: 0324135564
Dewey Decimal Number: 658.812
EAN: 9780324135565
ASIN: 0324135564
Publication Date: August 20, 2002
Availability: Usually ships in 1-2 business days
Condition: Textbook Student edition. Minimal shelf or edge wear on cover and spine. Book still in wrapping. jm LM All of our books are Legally copy righted US student editions
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Product Description
Packed with practical information, Successful Service Operations Management covers the full cycle of building a service business from concept formation through implementation. It walks readers through the process of constructing a business strategy and explains how to implement that strategy in the design of the service system. It also focuses on the strategic and tactical issues of capacity management, as well as equips managers with the tools needed for everyday operation. Reflecting a fast-paced and fast-changing marketplace, the book offers coverage of such key issues as Internet strategies, environmental strategies, creation of customer experiences, back-office design, scoring systems and much more.
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