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| Successful Service Operations Management (with Microsoft Project 2003, 120 Day Version, CD-ROM, and InfoTrac ) | 
 enlarge | Authors: Richard D. Metters, Kathryn H. King-metters, Madeleine Pullman, Steve Walton
Publisher: South-Western College Pub
Category: Book
List Price: $152.95
Buy New: $85.99
You Save: $66.96 (44%)
New (8) Used (9) from $79.50
Sales Rank: 921387
Media: Hardcover
Edition: 2
Number Of Items: 1
Pages: 432
Shipping Weight (lbs): 2.4
Dimensions (in): 10.2 x 7.9 x 1
ISBN: 0324224370
Dewey Decimal Number: 658.812
EAN: 9780324224375
ASIN: 0324224370
Publication Date: January 6, 2005
Availability: Usually ships in 1-2 business days
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Product Description
Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.
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