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| The Management and Control of Quality | 
 enlarge | Author: James R. Evans
Publisher: Cengage Learning
Category: Book
Buy Used: $32.00
Used (8) from $32.00
Avg. Customer Rating:  8 reviews
Sales Rank: 39487
Format: Import
Media: Paperback
Edition: International Student Ed
Pages: 848
Shipping Weight (lbs): 3.3
Dimensions (in): 9.9 x 8 x 1.4
ISBN: 0324382359
EAN: 9780324382358
ASIN: 0324382359
Publication Date: October 31, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews: Read 3 more reviews...
Yes, it's worth $150 January 10, 2008
3 out of 3 found this review helpful
Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of countless companies (from Ritz Carlton to SSM Health - yes, healthcare!), buy the book.
Once you do, expect a tremendous return on this investment for an up to date, well organized, and thorough look at quality in its practical application. To get the most bang for your buck, get the latest version so your not quoting what the Ritz did 5 years ago.
In a world of diminishing quality, THIS BOOK SHINES! August 25, 2007
3 out of 3 found this review helpful
Long, verbose, time consuming and WORTH EVERY BIT OF IT!
Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.
It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
Like off the shelf new March 18, 2006
1 out of 5 found this review helpful
Came quickly with the software package included.
Saved over $20 from school bookstore website!
It is really a Quality book September 30, 2005
4 out of 4 found this review helpful
It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.
I highly recommend this textbook July 27, 2005
4 out of 4 found this review helpful
I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.
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