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| At Your Service: A Hands-On Guide to the Professional Dining Room | 
 enlarge | Authors: Culinary Institute Of America, John W. Fischer
Publisher: Wiley
Category: Book
List Price: $29.95
Buy New: $10.99
You Save: $18.96 (63%)
New (35) Used (35) from $10.99
Avg. Customer Rating:  5 reviews
Sales Rank: 49696
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 224
Shipping Weight (lbs): 1
Dimensions (in): 9 x 7 x 0.6
ISBN: 0764557475
Dewey Decimal Number: 647.95
EAN: 9780764557477
ASIN: 0764557475
Publication Date: September 9, 2005
Availability: Usually ships in 1-2 business days
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Product Description
"The nation's most influential training school for professional cooks."
- Time magazine The essential guide to the exemplary service and hospitality that build customer loyalty...and restaurant reputations In today's competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, At Your Service is the comprehensive, contemporary guide to help professionals learn the ins and outs of running a successful front-of-the-house operation: taking reservations and greeting guests, basic service, table-side service, beverage service, and money handling. The book includes: - Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurants
- Sidebars and real-life anecdotes from industry professionals to reinforce the principles of good service
- Effective ways to address staffing challenges Ideas to enhance the relationship between the front and back of the house
- Sixty-four photographs of dining room service and techniques
Founded in 1946, THE CULINARY INSTITUTE OF AMERICA is an independent, not-for-profit college offering bachelor's and associate degrees in culinary arts and baking and pastry arts. Courses for foodservice professionals are offered at the college's main campus in Hyde Park, New York, and at its additional campus for continuing education, The Culinary Institute of America at Greystone, in St. Helena, California.
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| Customer Reviews:
 At Your Service, A Hands-on Guide to the Proffessonal Dining Rom October 4, 2007
1 out of 2 found this review helpful
I only bought this book for my Restaurant Management class homework. I was suprised to find out that there was no question and answers at the end of each chapters, like most of my text books for class. Overall the book was very informative. I especially liked that it did have a lot of photos. Some of my books are all text reading, borrrring.At Your Service: A Hands-On Guide to the Professional Dining Room
Best book there is on the subject. February 24, 2007
1 out of 2 found this review helpful
This book is the best book on the subject from the authority. A must have.
 A nice browser January 13, 2007
0 out of 8 found this review helpful
Listen it is actually a good manual to pick up before you open a restaurant for the third or fourth time.
Excellent February 3, 2006
7 out of 8 found this review helpful
I was trained by the author John Fischer at the CIA. He is an excellent teacher of the FoH Art. It is truely an art to wait on people and give the guest every thing they could possibly want or need. John is a great and excellent teacher that dove into the realms of the ways and hows and whats to do and when to do it sequences. I got to see him in action behind a bar one afternoon serving up as the bartender that did not show that day. He was knowledgable about wines and bar drinks showing some razzle dazzle! He was "the man" when I had him. Thanks John and for even signing my book...guy
Move over remarkable service. October 12, 2005
14 out of 14 found this review helpful
I attended the Culinary Institute of America and was trained by Mr. Fischer. I cannot imagine a single resource that does so much to demistify the key essentials of successful service than this reference. I recommend it to anyone in the industry or interested in the industry. The old standard (the bible until now) for front of the house reference has been remarkable service. An information filled text-book but a remarkably boring and mundane read. Entertaining, Original, Insightful, and Educational this is your one stop reading for front of the house.
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