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| Ageless Marketing: Strategies for Reaching the Hearts and Minds of the New Customer Majority | 
 enlarge | Authors: David B. Wolfe, Robert Snyder
Publisher: Kaplan Business
Category: Book
List Price: $25.00
Buy New: $12.07
You Save: $12.93 (52%)
New (25) Used (13) from $8.90
Avg. Customer Rating:  19 reviews
Sales Rank: 137605
Media: Hardcover
Number Of Items: 1
Pages: 384
Shipping Weight (lbs): 1.4
Dimensions (in): 9 x 6.2 x 1.1
ISBN: 0793177553
Dewey Decimal Number: 658.8348
EAN: 9780793177554
ASIN: 0793177553
Publication Date: November 1, 2003
Availability: Usually ships in 1-2 business days
Condition: In stock - Sent fast from British booksellers.
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Product Description
Today's richest market is the New Customer Majority: middle-aged and older adults who make up the biggest percentage of the buying public. Never before have adults 40 years and older been in the majority. Understanding this population and persuasively selling to it require a new kind of marketing research arsenal. In Ageless Marketing, authors David Wolfe and Robert Snyder document the results of a groundbreaking research project on the aging boomer generation, detailing the core values, buying behaviors, and emotional factors that distinguish the New Customer Majority. As more companies seek sales from multiple age groups, ""ageless marketing"" becomes critical to financial performance. Companies that master its subtleties have realized amazing profits. New Balance, for example, saw an annual rate of 25 percent or more with its ageless marketing themes, even when the athletic shoe industry had shown no growth since 1997. Ageless Marketing introduces a new research approach in profiling this lucrative market. Companies that want to tap into this important segment will get insights into the characteristic values and motivations that trigger the New Customer Majority's spending choices. Wolfe and Snyder describe the challenges in marketing to this group, the stages and differences in their life experiences, and the ways to make meaningful marketing overtures. Above all, readers will see how ""empathetic connections"" drive many buying decisions for this market, why traditional ploys simply will not work, and how to create marketing campaigns that yield continuing customer satisfaction and brand loyalty.
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| Customer Reviews: Read 14 more reviews...
 Best of the Lot November 27, 2006
I have recently read quite a few books on marketing to the "new senior" market. This is the best. It is centered on good marketing and business principles and provides factual information and sound research to support the key ideas. I ordinarily don't write in books, but this one had so many good ideas that I wanted to easily find, that, after a chapter or two, I picked up a pencil turned this into an idea workbook.
A Real Gem June 14, 2005
3 out of 3 found this review helpful
I've read more business and marketing books than I care to remember, but this frog kissing process is necessary to discover those few books that deserve to be studied. Ageless Marketing is one of them. For the price of this book, companies will learn more about their customers than they ever will from research reports or data mining analyses. David Wolfe has made a genuine effort to give his readers the full benefit of the insights he has gained after spending two decades striving to truly understand what makes customers tick. The result is a marketing framework that should endure for decades to come.
While Wolfe has clearly demonstrated he's a disciplined scholar with this book, his humility is what makes it so credible. He is quick to credit the brain researchers and developmental psychologists who provided grist for his intellectual mill and he readily admits that much of what he tells us has been known for quite some time. The marketing profession should be a little embarrassed by this book. CEOs in search of growth strategies should be seduced by it.
It's About Time! October 2, 2004
12 out of 12 found this review helpful
Boy, does business ever need this book!
I've been in marketing and advertising for 20 years --- I've worked with some of the most sophisticated brands --- I know what makes a sound business proposition, and I've seen companies desperate to find a way to build their sales and profitability. And yet I've never heard a business exec say, "You know - we really should be taking a look at the mature market."
Instead, what I HAVE witnessed is an obstinate blindness about what is clearly THE market opportunity of the next two decades. With baffling consistency, the marketing press is full of companies trumpeting their initiatives to capture the youth market. Brands well-established in the high-quality, high-income, mature market segment fervently re-invent themselves to appeal to more youthful consumers.
Mercedes, for example - a brand which virtually owned the "I've been working for 20 years and I've earned it" upper end of the auto market - has been diluting their valuable brand equity by introducing little mini-Mercedes cheap enough for young people to afford. Toyota - with executives wringing their hands over the fact that the average age of their buyer base is 46 - gallops off to build the Scion, intended to be sort of a college dorm room on wheels. (Ironically, they've found the Scion average buyers are well into their mid-30s.)
Every single week Ad Age and Brandweek have some article bemoaning TV's declining ability to reach the "highly coveted demographic of men 18-34." Who covets this audience? Beer and pizza makers, perhaps - other than that, and maybe motorcycles - in what categories are they the primary buyers? And advertising agencies stubbornly continue to limit the upper end of their media segmentation to 54 years old ("Women, 25-54"). What are they thinking --- everyone suddenly drops dead at 55?
On the contrary, as demonstrated so clearly and convincingly by this book, Ageless Marketing. The numbers are unassailable - Over the next two decades, the ranks of 50+ consumers will swell like a tsunami while the number of under 50 consumers will dribble to a trickle and then actually decline.
Not only that, but it shouldn't be news to anyone that older people have more money than younger people - a lot more. And in case you're thinking they hoard it under a mattress, know that their per capita spending averages 2.5 times the levels of younger people. In the automotive business, an article published recently in the Wall Street Journal said: On average, over the "lifetime" of a household, the individuals in that household buy 13 cars; seven of them - the majority - are bought after the head of household reaches 50 years of age.
So let me get this straight, Mercedes: you're going to enrich your brand by leaving your traditional older, wealthy buyer base behind in order to chase after a market segment that is shrinking and has no money?! Toyota - you're actually concerned that your brand is strongest among consumers that buy more cars and have more money?
The Baby Boomers once didn't trust anyone over thirty. Now there isn't a one of them that isn't over forty. Times have changed! In a way, times have gone back to normal. During what other period in history have teens and 20-somethings been the driving forces in commerce or culture? Revolutions, sure; they're always the driving forces in revolutions. But in commerce, they're not. They're kids for crying out loud - they don't have any money!!
It's remarkably difficult to break our culture's absolute conviction that young consumers are every marketer's best prospect. They're not. And until we all get that through our heads, we're going to continue to miss some major market opportunities.
Ageless Marketing not only helps you get it through your head, but it helps you understand that when you do market to older consumers, you need to change your ways. Older consumers screen communications differently, process information differently, respond based on different life priorities and selection preferences.
David Wolfe and Robert Snyder understand those differences, and help readers get in touch with what they need to do to act on them. Their wealth of experience and insight are apparent, and there are tons of examples and ideas that make it easy to understand how to apply what they're saying.
Obviously this is a topic I think is important. Thank heavens there's finally a book that collects all the facts and crystallizes the thinking! I give copies to my clients, and recommend it to my co-workers all the time. My own copy is dog-eared and marked up and so full of notes it's almost hard to read any more. I guess I'll just have to buy another copy!
A New Consciousness June 15, 2004
3 out of 3 found this review helpful
Here's a book that offers a profound new vision of persons in mid-life and the years beyond, one that explore the complexity of the population they've labeled, "second-half customers". AGELESS MARKETING is a book that should be a text in every college business course as well as on the bookshelf of every person working in marketing and advertising in this country. It could enrich the curriculum of sociology and gerontology courses as well, as these authors have unique insights into how people think, feel and act at various stages of their later lives. There's a new consciousness, a new vision of a maturing consumer offered in AGELESS MARKETING.
A Ground-breaking Work June 4, 2004
2 out of 2 found this review helpful
As people age, their buying preferences, priorities and behaviors change dramtically. Ageless Marketing is the only book that addresses this phenomenon -- and brilliantly. It is a must-read for anyone intereted in builiding a relationship with this large and lucrative market. I predict it will become a marketing classic.
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